Notification settings
How admins (president, VP, delegated PM) route email and push notifications by role.
What it is
Settings → Notifications lets admins (president, VP, delegated PM) choose which roles receive each operational email. Push is only set up for card approval votes — the initial request and the reminders that follow it; everything else is email. Preferences are strata-level, not a personal inbox preference screen for every user.
What you can configure
- Resident report submitted, including typed email addresses (see below)
- Card approval vote (email and push separately)
- Card approval confirmed
- Billing payment succeeded / failed
- Council promotion requests (someone checked “I'm a council member” at signup)
- Reporter milestone emails (report received / card in planning / done)
- Approval reminder delay and max count
- Optional “notify resident-only reporters” style modes where available
Sending new reports to the strata inbox
New report submitted also accepts any email address, so reports can go to the strata's own inbox or the management company without a Pleno account. Click Add, type the full address, then choose Notify (or press Enter) and save.
- Each address gets a confirmation email when you save. It receives nothing until someone clicks Confirm address in that email.
- Until then the address shows Pending. Confirmation links expire after 7 days and the address shows Expired; use Resend to send a new link.
- Every report email sent to a typed address includes an unsubscribe link. After unsubscribing, the address shows Unsubscribed. To start again, remove it, add it back and save.
- You can add up to 5 addresses. Pending and unsubscribed addresses count toward that limit.
- To change an address, remove it and add the new one — the new address must confirm again.
- At least one role is still required, so reports keep reaching council while an address waits for confirmation.
- If an address is also a council member's account email, that inbox only gets one copy.
See setting up a dedicated strata email account for why a shared inbox helps.
Per-user control that exists
On the mobile app, council members can turn push for approval votes on or off in /m/settings.
Who can do it
Admins (president, VP, delegated PM) configure routing. Recipients are the roles you select.
Limits and things to know
- There is no full per-user email unsubscribe UI for operational council mail.
- An Ask AI chat shared with someone emails the people it's shared with, whatever their role, each once per chat: whoever shares it chooses who it goes to. See Sharing a chat with council.
- Billing alerts default toward president/VP (failed payments may also include treasurer).
- Transactional account emails (password reset, invites, welcome) are separate from these routing rules.