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What you can and cannot do on mobile

Capabilities and hard limits of the installed Pleno mobile app.

Updated

What it is

The installed Pleno app covers the things you need on your phone — submitting and reading reports, checking maintenance, voting on approvals, and (on Pro) asking AI. Some council work stays on desktop. This page lists what each role can and cannot do.

Residents

Can

  • Submit reports, also with no connection: they're sent once you're back online
  • Open Reports and Documents offline, from the copy saved on your last visit
  • View their own report history and detail, and add photos or files to their own reports from the report's Documents tab
  • Browse resident-readable documents and open them in the app
  • Update profile name, email, phone, password

Cannot

  • Open maintenance, contractors, timeline, or council settings
  • Upload to the document library
  • Manage billing or members

Council

Can

  • Browse reports (active / needs review / archived filters)
  • Submit reports, also with no connection: they're sent once you're back online
  • Open Reports, Maintenance and Documents offline, from the copy saved on your last visit
  • Open a report to read it, see the photos and files attached to it, add more from its Documents tab, and read its activity history
  • Turn a report into a maintenance card: Create maintenance card in the bar at the bottom of the report, then confirm
  • Acknowledge a report from the bar at the bottom of the report, when the Needs review rules allow it: admins (president, VP, delegated PM) always, other council members only if your strata has turned that on
  • Browse maintenance by status, with cards that need review, need your vote or are awaiting council listed first; open card detail
  • Vote on approvals from the bar at the bottom of the card; see a badge when a vote is needed
  • Move status, archive, publish drafts, request/cancel approvals, and record offline approvals when their role allows
  • On a draft that Looks like another card, Move it there or Dismiss, when you review drafts
  • Add or change who a card is assigned to, its reporter, contractor, target date, quoted and actual costs, and categories, when you can edit cards (the same rule as on desktop). The quoted cost can't change while a council vote on it is open
  • Add notes to a card, including late notes on done and archived cards
  • Upload files to a card's Documents tab (not during a support session)
  • Read a card’s documents, activity, and linked reports
  • Open the source email for a card when Pleno saved enough detail to find it
  • Browse documents and open them in the app; admins (president, VP, delegated PM) can also upload one to the library
  • Toggle push for approval votes
  • Switch strata if they belong to more than one
  • Ask AI (Pro only) — tab in the bottom nav, from search, or Ask AI about this on a card, report or file

Cannot (use desktop)

  • Discard a draft card — you can publish a draft on mobile, but discarding one is desktop only
  • Mail held at the strata's Pleno address: the list, Release and Reject are on the web board
  • Billing, usage meters, plan changes
  • Full council/member admin, notification role routing, presets
  • Contractors and contracts
  • Timeline swimlane
  • Document categories and bulk uploads
  • Change a card's title, description, location, importance or recurrence, link reports to it, or delete its notes and files