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Council vs resident access

What council members can see and do compared with residents (owners).

Updated

What it is

Pleno has two main experiences after sign-in: council and resident. Your role decides which pages you can open and which actions are available.

What residents can do

  • Submit reports about the building
  • View their own report history, including each report's number and status (Submitted, Acknowledged, or Linked to maintenance)
  • Open documents in the categories readable to residents (bylaws, rules, and insurance)
  • Manage their own account (name, password, leave strata, delete account)

Residents land on Reports after sign-in.

What residents cannot do

  • Open Maintenance, Contractors, or Timeline
  • Open most Settings pages (only Profile & sign-in and Privacy & data)
  • See other residents’ reports or full council financial tools
  • See maintenance cards or anything on them — files, notes, quotes, votes — even when council has linked the card to their own report. They see that the report is linked to maintenance, not the card
  • See other members: who lives in which unit, other people's names and roles, or who asked to join council. Residents see only their own profile
  • Manage members, billing, or notification routing

What council members can do

Depending on role, council members can:

  • Run the maintenance board and depreciation forecast (where the plan allows)
  • Review and triage all reports
  • See the strata's members (names, units, roles) and promotion requests
  • Manage contractors, contracts, and documents
  • Use Timeline and Ask AI (where the plan allows)
  • Configure settings (admins: president, VP, delegated PM)
  • Invite council members — the president only; any council member can invite residents
  • View billing (president, vice president, treasurer, or a property manager with delegated admin); changing the plan excludes the treasurer

Council members land on Maintenance after sign-in.

Overlap and read-only periods

Former executives can keep read-only access for 90 days from the AGM date. During that window they can still view maintenance and reports, but writes are blocked. The council transition tools in Settings → People remain available to admins (president, VP, delegated PM) so the handover can finish.

If a subscription stays overdue past the grace period, edits are blocked across the strata until billing is resolved. History stays visible.