Docs

Submitting a report

How residents and council members submit an issue about the building.

Updated

What it is

A report is how someone tells the council about a problem or observation: a leak, noise, damaged common area, unit issue, and similar. Reports are the issue log — not a separate “projects” module.

What you can do

  1. Open Reports (residents often land here after sign-in).
  2. Start a new report.
  3. Under Where is it?, choose common or residential space, then the spot: a location such as the lobby or the parkade, or a unit number, and its building. Add another spot if the issue covers more than one.
  4. Under What's the issue?, describe what you saw. Pleno writes a short title from it when you send the report.
  5. If they help, set the day you noticed it (today if you leave it) and add photos or files.
  6. Submit.

In a phone browser, residents tap Report in the bar at the bottom. Council taps Report an issue at the bottom right of Reports, or under More.

In the installed app, tap + at the top of Reports. The form opens as a full-height sheet with the same fields, including dictation where your phone supports it.

In the installed app you can send a report with no connection or a weak one. It's kept on your phone and sent once you're back online, and it's never sent twice. Until you send it, what you type is kept as an unsent report, so closing the app doesn't lose it. See Working offline.

Who can do it

  • Residents submit and see their own reports
  • Council can also submit, and can see everyone’s reports

Limits and things to know

  • Where it is (common or residential space), each spot with its building, and a description of the issue are required. The day you noticed it, and photos and files, are optional. There's no title to write: Pleno writes one from your description.
  • Residents do not see other people’s reports.
  • Submitting a report does not automatically create a maintenance card — council can promote it when needed.
  • Residents see their report's number and status: Submitted, Acknowledged, or Linked to maintenance once council attaches it to a maintenance card. The card itself, its files, and its quotes stay with council.
  • The photos and files you attach stay visible to you on your own report. Other residents can't see them.
  • You can add more photos or files to a report later, from its Documents tab.
  • Your strata may email you when the linked work reaches Planning or Done, if reporter notifications are enabled.