Your account and password
Manage profile details, password, and leaving a strata.
What it is
Settings → Profile & sign-in and Settings → Privacy & data (or Account settings on mobile, from your avatar) are where you manage the person, not the strata.
What you can do
- Update name and contact details
- Set or change your password
- Sign in with Google where enabled
- See which strata corporations you belong to
- Leave a strata
- Delete your account
- Download a strata data export ZIP, if you are an admin (president, VP, delegated PM)
Who can do it
Every signed-in user for their own account. The strata data export is separate: it is limited to admins (president, VP, delegated PM), but is available on every plan.
Limits and things to know
- Leaving a strata removes that membership; your other memberships stay.
- Your name, unit, building and role are visible to your strata's council, not to other residents.
- Account deletion is irreversible — export first if you need records.
- Mobile settings cover profile, email, password and push. Save and Discard are in the top bar, and Log out is at the bottom, with a confirmation. Billing and export live on desktop Plan & billing / Privacy & data.
- On council, the email you sign in with is the one Pleno recognises mail from: forwards to your strata's Pleno address, and replies to conversation emails. Mail from another address is refused or held for approval, so send from this one. Profile & sign-in shows it.